ConneXus gives you a shared team inbox, a no-code chatbot builder and broadcast campaigns — the things every WhatsApp platform offers. What it adds is everything that happens after the customer replies: CRM, GST invoicing, bookings, point of sale, inventory and loyalty, all on the same customer record.
Plans from ₹999/month · No setup fee · No markup on Meta's message charges
We operate as a Meta Tech Provider rather than a reseller, so Meta bills you directly for messages — there is no point at which we could add a margin. How that works →
Eight capability areas. Each page documents what actually ships — including the parts that are partial and the parts that are not built yet.
WhatsApp, Instagram, SMS and email in one thread list — on one business number.
Drag-and-drop bot builder with a simulator, validation and run history.
Segmented, scheduled broadcasts with delivery tracking and STOP handling.
Write, submit and track approval of Meta templates without leaving the dashboard.
Product messages, orders, payment links and invoices — without leaving the chat.
Chats become contacts, leads get scored, and follow-ups fire on their own.
Suggested replies grounded in your catalogue, AI campaign copy, voice-note transcription.
Per-message delivery status, WABA quality monitoring and channel revenue attribution.
Wati, Interakt, AiSensy and BotBiz all handle the conversation well. None of them handle the transaction — so the order gets retyped into a billing app, the booking lives in a separate scheduler, and nobody can tell you which customers stopped coming.
| A WhatsApp-only tool | ConneXus |
|---|---|
| Customer messages you | Customer messages you |
| Agent replies from a shared inbox | Agent replies from a shared inbox |
| Customer orders — you retype it into a billing app | The order is a real order: stock decrements, GST invoice generated |
| You take payment somewhere else | Payment link on your own gateway, reconciled automatically |
| Booking goes into a separate scheduler | Booking exists here, with reminders that fire themselves |
| Customer disappears | Review request, loyalty points, win-back campaign — all on the same record |
Capability-by-capability comparisons, with the rows they genuinely win marked as such: vs Wati · vs Interakt · vs AiSensy · vs BotBiz · see all
Every enquiry answered in seconds, qualified by bot, routed to a human.
Deflect the repetitive questions, escalate the rest with full history intact.
Order events fire the message — at utility rates, not marketing rates.
Follow up a stalled checkout where it will actually be seen.
Confirmations and reminders that fire themselves, with one-tap confirm.
Payment links on your own gateway, plus reminders that escalate on their own.
A restaurant, a garage and a coaching institute need very different things from WhatsApp. Twelve industry walkthroughs, each starting from the daily problem rather than the feature list.
Menu behind one QR, orders into the POS, regulars brought back.
Appointments, reminders that cut no-shows, and rebooking on each client’s cycle.
Repeat orders in chat, GST bills to WhatsApp, stock and billing already joined up.
Renewal reminders, class bookings, and win-back before a member lapses.
Appointments, reminders and follow-ups without a receptionist on the phone.
Instant response, automatic qualification, site visits booked in the chat.
Admission enquiries, batch reminders, and fee instalments chased automatically.
Enquiries, itineraries, quotations, deposits and in-trip updates in one thread.
Cart recovery, order updates, and COD confirmation before you ship.
Job updates, "your car is ready", and the next service booked before you ask.
Instagram interest becomes a real order, with stock and billing kept honest.
Orders, delivery confirmation and refill reminders on a repeat cycle.
Enquiry, quote, scheduled visit and payment — without leaving the chat.
Ten reference guides written to be useful whether or not you become a customer — including the fact that Meta moved from per-conversation to per-message billing in July 2025, which a lot of material still ranking for these queries has not caught up with.
What the API actually is, who it is for, and how it differs from the app.
The real differences, and the four signals that mean it is time to switch.
The actual steps, the prerequisites, and what usually goes wrong.
Per-message pricing by category, the free window, volume tiers, and hidden margins.
The commercial difference behind "official partner" — and why it decides who owns your number.
What it is, who qualifies, and why most first applications fail.
The WhatsApp Business API — officially the WhatsApp Business Platform — lets a business send and receive WhatsApp messages from software rather than from a phone. It has no interface of its own, so you use it through a platform like ConneXus, which provides the shared inbox, automation, templates and reporting.
The technical connection takes minutes through Meta Embedded Signup. The variable is Meta business verification, which can complete same-day if your documents are in order or take several days if Meta asks for more information.
No. Connecting your number, building chatbots, creating templates and running campaigns are all done from the dashboard. A developer is only needed if you want to connect a custom system through the API.
You can migrate a number from the WhatsApp Business app to the API, but the move is one-way and chat history does not transfer. Many businesses start the API on a new number and keep the old one running during changeover.
No. Many Indian providers charge a one-time onboarding fee; Embedded Signup is a self-serve flow, so we do not.
Since 1 July 2025 Meta charges per delivered template message, priced by category — marketing, utility or authentication — and by the recipient's country. Utility and authentication rates step down as your monthly volume rises. Free-form replies sent inside the 24-hour service window are not charged.
No. ConneXus operates as a Meta Tech Provider, which means your WhatsApp Business Account is yours and Meta bills you directly for messaging. We are not in the billing path, so there is nothing for us to mark up. Our revenue is the platform subscription only.
A monthly or annual subscription by plan, with a 14-day trial on paid plans. The subscription covers the platform; Meta's per-message charges are billed to you separately and directly by Meta.
Seats are included in the plan rather than billed per agent as an add-on, so growing your team does not automatically grow the bill the way seat-based pricing does.
No. Payment links run on your own Razorpay, Stripe, PhonePe or UPI account and funds settle directly to you. We take no percentage of your revenue.
Connect your number through Meta Embedded Signup in minutes. Modules are enabled per business, so you can run WhatsApp alone today and switch on invoicing, bookings or POS whenever you want them.