Industries
A clinic phone line is a bottleneck: it takes one appointment at a time, only during opening hours, and every no-show is a wasted slot. WhatsApp handles booking and reminders around the clock, which frees the front desk for the patients actually in the room.
Booking, reminding and following up.
Keep clinical detail out of WhatsApp. Use it for logistics — appointment times, reminders, "your report is ready" — and share the report itself through an appropriate channel. Tenant credentials and message content are encrypted at rest, but WhatsApp is not the right place for a diagnosis.
| Task | Handled by |
|---|---|
| Booking an appointment | WhatsApp, around the clock |
| Reminding the patient | Automatic, 24h and 1h before |
| Rescheduling | One-tap request routed to the desk |
| Report ready | Automatic notification |
For logistics — appointments, reminders, "your report is ready" — yes. Clinical detail should go through a channel appropriate to your regulatory obligations.
Yes. Booking runs on automation, so it does not depend on someone being at the desk.
Connect your number through Meta Embedded Signup, keep ownership of your WhatsApp Business Account, and pay Meta directly for messages — we never add a markup.