Features
Generic AI writes plausible sentences about nothing. The assistance in ConneXus is grounded in your own data — your products, your prices, your customer's history — so a suggested reply can quote a real item at a real price rather than inventing one.
Each of these is a specific job, not a general chatbot bolted on top.
Suggested replies are proposed to a human who sends, edits or ignores them. That is deliberate: on WhatsApp a confidently wrong automated answer costs you a customer and, if enough people block you, your quality rating. Where full automation is right — an out-of-hours acknowledgement, a menu, an FAQ — that is what the flow builder is for.
AI-generated sends pass through the same 24-hour window checks and daily caps as everything else, and the inbox warns you before drafting a message that would be rejected.
| Capability | Status |
|---|---|
| Suggested replies grounded in your catalogue | Available |
| AI campaign copy from a brief | Available |
| AI-drafted automation flows | Available |
| Voice-note transcription | Available |
| Engagement-based lead scoring | Available |
| Off-hours AI answering with business-hours handover | Available |
Only where you configure it to — for example off-hours answering. In normal operation it proposes replies that a human sends, edits or discards.
From your own records — product catalogue, prices and the customer's conversation history — rather than from generic web knowledge.
Yes, voice notes can be transcribed to text in the inbox so you can read a long message instead of playing it.
Connect your number through Meta Embedded Signup, keep ownership of your WhatsApp Business Account, and pay Meta directly for messages — we never add a markup.