Features
WhatsApp commerce means the customer browses, orders and pays without being pushed to a website. ConneXus supports single-product and multi-product messages drawn from a catalogue synced to your WhatsApp Business Account — and because the catalogue is the same product list your point of sale and invoicing use, an order placed in a chat updates stock and produces a GST invoice like any other sale.
The chain runs end to end rather than stopping at "customer expressed interest".
Payments run through your own gateway account. We do not sit in the flow, we do not hold funds, and we do not take a percentage of your sales. Our revenue is the subscription — nothing else.
The same primitives cover services: a salon sends a treatment menu as a multi-product message, a garage sends a job estimate with a payment link, a café publishes a menu behind a single QR code where the order writes straight into the kitchen queue.
| Step | What happens automatically |
|---|---|
| Customer picks products in the chat | Order record created against their CRM contact |
| Payment link sent | Generated on your own gateway account |
| Customer pays | Webhook reconciles the payment, idempotently |
| Order confirmed | GST invoice generated and delivered over WhatsApp |
| Stock | Decremented on the shared inventory ledger |
| After delivery | Review request and loyalty points can fire automatically |
No. Payments go directly to your own gateway or UPI account. We charge a subscription and take no percentage of your revenue.
Yes — UPI, cards and netbanking through your own Razorpay, Stripe or PhonePe account, plus a tap-to-pay UPI intent option.
Yes. It is the same order record as a counter sale or a website order, so it appears in your day book, GST returns and inventory movements without any reconciliation on your side.
Connect your number through Meta Embedded Signup, keep ownership of your WhatsApp Business Account, and pay Meta directly for messages — we never add a markup.