Use cases
No-shows are a scheduling problem, not a customer problem. A reminder that arrives on WhatsApp the day before, with a button to confirm or reschedule, gives people an easy way to tell you they cannot make it — which is worth far more than an empty chair and no warning.
Booked, reminded, confirmed, followed up.
These fire off the booking records in the platform, so the reminder reflects the actual appointment — service, staff member, time, location — rather than a separately maintained list that drifts.
| When | Message |
|---|---|
| On booking | Confirmation with date, time, service and location |
| 24 hours before | Reminder with confirm or reschedule buttons |
| 1 hour before | Short nudge with directions |
| After the visit | Thank-you and review request |
Appointment reminders relate to a transaction the customer initiated, so they are utility templates — priced well below marketing.
Yes. Quick-reply buttons let them confirm or ask to reschedule, which routes to your team while the slot can still be refilled.
Connect your number through Meta Embedded Signup, keep ownership of your WhatsApp Business Account, and pay Meta directly for messages — we never add a markup.