Use cases
Most WhatsApp leads are lost to response time, not to price. A customer who messages three businesses buys from whichever answers first. WhatsApp lead generation on the Business API means the first reply is automatic and instant, the qualifying questions are asked by a flow, and a human only steps in once the lead is worth their time.
Four steps, none of which need a person awake.
A WhatsApp link or QR code on your Instagram bio, Google Business Profile, website, packaging or shopfront. Instagram comments can auto-DM the commenter, and website widgets drop enquiries into the same inbox.
| Without automation | With ConneXus |
|---|---|
| Reply when someone checks the phone | Acknowledged within seconds, always |
| Details in a notebook or the chat itself | Structured fields on a CRM contact |
| No idea which lead is hot | Lead score from real engagement |
| Follow-up depends on memory | Drip sequence runs on its own |
Yes. A flow can ask the qualifying questions with buttons and list menus, write the answers to the contact record, and only alert a human once the lead meets your criteria.
In the shared inbox and as a CRM contact at the same time, with the full conversation attached.
Connect your number through Meta Embedded Signup, keep ownership of your WhatsApp Business Account, and pay Meta directly for messages — we never add a markup.