Integrations
Connecting your Shopify store lets store events drive WhatsApp messages: a cart abandoned at checkout triggers a follow-up with the exact items and a payment link, an order placed triggers a confirmation, and a fulfilment triggers a dispatch update. Customer records sync into the same CRM as your WhatsApp conversations, so a shopper and a chat are the same person.
Store events become messages without you exporting anything.
The Shopify connection works through our own OAuth app. We are not currently listed in the Shopify App Store, so you connect from inside ConneXus rather than installing from Shopify's marketplace.
| Shopify event | WhatsApp message |
|---|---|
| Checkout abandoned | Cart recovery with items and payment link |
| Order created | Order confirmation |
| Order fulfilled | Dispatch update with tracking |
| COD order created | Confirmation request before dispatch |
Not yet. The connection works through our own OAuth app — you connect from inside ConneXus rather than installing from Shopify's marketplace.
Yes. They become contacts alongside your WhatsApp conversations, so purchase history and chat history sit on one record.
Connect your number through Meta Embedded Signup, keep ownership of your WhatsApp Business Account, and pay Meta directly for messages — we never add a markup.